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we have bought two trucks from DEAN ARBOR FORD in West Branch Mi had motor trouble with 2007 escape SKIP the service manager said needed new motor would not even start we had a local repair shop fix f0r $1000 best part they drove it to there shop said the truck sarted right up also we have talked about buying a new truck from them they have never called us back three different times talked with Matt Arbor about that he never called us back anyway i really like my two ford trucks but will never go to DEAN ARBOR FORD again they are really giving FORD a bad name in our area thank you Bob
I traded a 98 Sebring convertible to green ford in Greensboro, NC. only to be screwed for a second time. Not only did they still my car but they did not sale me the car I asked for. An now I have two ford fusion and can not get rid of the one they along with capital 1 finance gave them money for on my behalf. I had to stand firm on not taking the a Chevy Malibu in lue of the new 2010 fusion which lead me to the ford dealership. I compromise on amenities to get in a fusion with the understanding that it must have the blue tooth sync and nothing less or I would keep my Sebring. they brought out a pre-owned certified car and said it had sync only after the sale I found out from the service department when they could not mate it to my cell phone that it did not. the sales mgr. and supervisor gave me a temp car to drive in for about three weeks until they received the check from capital 1. after which they played catch us if you can until I just stop wasting my time and saw they were not going to honor their word and make the sale right. now the rest is history, So I will strongly begin to shout out to everyone Do not buy Ford, they need to learn that the success of a business substane by the service you provide to those that will buy your product over and over agan.
Cannot find a dealer that can make a 6.0 Diesel run right after throwing two thousand dollars in to it.I need this problem fixed before I have to call the dogs out to test drive your new vehicles and you are not going to like it.I have better things to do than throw money away!!So fix the problem before I get into your wallet.Sick of your big mistake on this one.Been driving these ford diesels since 1985 and am a GM retiree,if I wanted junk I would have bought a chevy.
In November of 2007 I bought a Ford F-150. It
has the V-6 engine. Over the course of the next
three months I kept taking the truck back to the dealer because the engine knocked when
started on a cold day. They said it had a bad
idler pully and replace it but that did not fix
it. The dealer is Reynolds Ford of Edmond.
As the weather became colder the engine knocked
worse when started. I finally filed a BBB
autoline complaint and went back and forth with
Ford. They finally sent a Ford Engineer in who
diagnosed the problem as "piston slap". Ford had
this problem in 2004 thru 2006 p/u engines and
they replaced the engines with a new one if it
had less than 36000 miles on it. If it had over
they they installed a remanufactured one. Ford
refused to replace my engine eveb though the
engine had only 1100 miles on it when they
diagnosed the defective engine. They just
increased the engine warranty to 75 thousand miles. I have repeatedly asked for the time limit and warranty in writing and they have
ignored my request every time at the dealership.
The truck has 45,000 miles on it and it is getting worse this winter. I am finally getting cclose to paying the truck off and I have a bad
engine that was diagnosed at 1100 miles by them aand they wont honor the warranty. By any manufacurers definition piston slap is the incorrect tolerance between the piston and the cylinder wall. They did not bore the engine
block correctly when it was manufactured. I do
not understand why they will not stand behind
their product. I hpe someone can help me.
I have a Mercury Sable SL -2000 which I need for my daily work travel. On 11-20-2010 driving on I-80 E. one of the rear spark plugs blown-off the engine, leaving me stranded away from home. After putting $1,800 in repairing the front and rear drive ends, the transmission started to give signs of slippeage which demands more money to fix. Being a 2000 model I think these design problems should have been solved by now but instead, I learned today that this is a common issue with the Aluminium heads on Ford cars/trucks. I need to know if the Ford Co. aknowledge this poor design methods and gives the customer support to remedy for such problem. The dealership is out of the loop since the car is out of warranty. THE PRESSURE IS IN FORD TO RESOLVE THIS ISSUE AS OTHER JAPANEEZE CO. ARE DOING THIR RECALLS.
Please reply.
thank you
dramos
I want to fight Ford because I owned a 2004 Ford Freestar. What can I do to make Ford take responsibility and correct these issues?
We are having a problem with our Ford F350 Pick-up Truck. The problem started under warranty when the Turbo charger over boosted and stretched the bolts on the head gasket. Even though we reported the problem and left the vehicle numerous times at the dealer, they "could not duplicate the problem". The vehicle engine was reving on it's own sometimes when we were at a stop light. Then we started spraying antifreeze and loosing 1 gallon of antifreeze on each 4 hour trip we took. This, they "could not find anyplace where the antifreeze was leaking from" Finally, they admitted that the head gaskets were shot and they did the head gasket job, under warranty.
Less than 50,000 miles later, we noticed that the engine was making a tea kettle sound. We took it back to the dealer and they told us now that the head was warped. Having no recourse at that time and needing our vehicle, we had the repair done at a significant cost ($3,000) but they only gave us a 12,000 mile/6 month warranty. Now just about 6 months later and 15,000 miles, it appears that the head gasket has failed again. We have antifreeze in the oil. I do not want to take it back to the same dealer nor do I want to pay for this third repair to the head/head gaskets.
Can you help us ?
